Return & Refund Policy.

Last Updated: July 16, 2026

Refunds

All sales are final and no refund will be issued. LUMN Aviation Detailing provides detailing services rather than physical products, and we do not offer refunds. This policy explains how cancellations, rescheduling, and refund requests are handled.

Deposits & Payment

• A deposit of 25% may be required to confirm your scheduled appointment
• Full payment is due upon completion of service unless otherwise agreed in writing

Cancellations & Rescheduling

• We require at least 24 hours' notice to cancel or reschedule an appointment without penalty
• Cancellations made with less than 24 hours' notice, or no-shows, may forfeit the deposit
• If our team is unable to access the aircraft at the scheduled time (e.g., hangar access issues, security restrictions, aircraft moved or in use), this will be treated as a customer cancellation and may be subject to the same policy

Refunds for Completed Services

If you are not satisfied with the service performed, please notify us within 48 hours of service completion. Refund requests must include photo documentation of the issue. Depending on the situation, we may offer:

• A re-service to correct the issue, or
• A partial refund, or
• A full refund, in cases where service was not performed as agreed or not performed at all

Damage Claims

Any claim involving alleged damage to the aircraft during detailing is handled under our Terms of Service and Liability Waiver. Submitting a refund request does not waive or replace the process outlined in those agreements.

Questions?

If you have questions about this policy or a specific service, please contact us:

• Email: GroundCrew@lumnaviation.com
• Phone: +1(435) 301-5432